Optronik Berlin GmbH Services

Optronik Berlin GmbH is more than a manufacturer of photometer and spectrophotometer, goniophotometer systems and accessories. The company also offers a range of services to support customers who purchase Optronik products, as well as customers who outsource manufacturing, test, and calibration services.

Customer service reflects a legacy of expertise in photometry technology and applications.

Get assistance with all your test and measurement needs at service@optronik.de

Installations
User training
Maintenance contracts
ECE Test training in cooperation with accredited test laboratory
Test of conformity according to the recommendations of the GTB
Custom development
Calibration

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Installations

Following points should be considered carefully before starting the installation of a larger system: To get a complete impression of the environmental conditions at the places of installation, technical drawings, plans, photos or videotapes will be necessary. Optronik kindly asks for granting all corresponding licenses, which might be required.

Regarding the places of installation we need technical drawings as well as the permission for a local tour and making photos and/or videos of the local situation.

Further requirements: Power supply 220 - 230 V NPE 50 Hz. Other voltage (110 or other) on request. The necessary plug contacts should be near the installation place. You need an antistatic, free from aerosols, humidity and dust environment to install and operate the system. At an environmental temperature of more than 35°C is non appropriate neither to install the components nor to use the system. The temperature to operate the system should be around 22°C +/- 4°C. Air-conditioning recommended. Relative air humidity: 10 % to 80 %, non-condensing.

Immediately after having placed the purchase order, the customer sends technical drawings to Optronik, showing the places of installation and stating the distances between these places (measurement in m of cable). If necessary, Optronik makes a local tour for checking the local conditions and making photos / videos.

About 1 month after placement of order, the technical drawings of the measuring system as well as a plan of the cables will be handed over to the customer. The customer prepares the foundations and supports for the installation of the system. He also prepares the locations for the control rack and the operation desk.

If necessary, a member of Optronik staff will check the preparations ca. 3 – 4 weeks before beginning of the installation (period for additional work). Referring to the information on the cable lengths, Optronik GmbH delivers all cables for signal, data and network on a cable drum or coil of cable.

It is recommended before starting the installation that the preparations should be checked and inspected through a member of Optronik at the customer’s premises. If this should not be possible, please check that the preparation is finished before the installation works are scheduled.

So please inform your contact person at Optronik GmbH in time in case the preparations cannot be finished at the date stipulated. Optronik GmbH will be at your disposal for any kind of assistance and support.

Requirements: The supporting foundation for the goniometer: The foundation must be solid and stable in order to ensure a free-of-vibration operation of the goniometer or base plate to install the light measuring device. All production or laboratory facilities required for control rack, goniometer, photometer head and preamplifier have to be available. The customer installed necessary cable runs (e. g. cable tubes). If a length meter counter should be needed, an adequate trolley wheel for driving the counter must be available. The customer names a contact person at the company’s technical department for installation support. Installation of goniometer hardware, equipping the control rack, cable manufacturing, connecting and putting into operation of all components will be made by Optronik GmbH.

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User Training

In case a larger goniophotometer system is installed, the Optronik customer service performs extensive user training. The duration and scope is stated in the quotation / contract. This training includes hardware training, manual operation of the system and its components as well as practical tests (product conformity tests according to SAE and ECE and other regulations if applicable) and a senior user training including graphical options, data processing, storage, export function and so on.

Optionally, there can be arranged a pre-acceptance, user training at the manufacturer’s site prior shipment.

Additional user training can be arranged on request, e.g. new software functions become available or new personnel needs to be trained.

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Maintenance contracts

During the warranty period, repair works are made by the Optronik customer service free of charge. All performance and operational abilities of the system only can be guaranteed in the longer term if the whole system is maintained regularly through Optronik or through the user himself in case he has got an adequate training.

If the customer wants Optronik to do the service we recommend a service contract with stipulated reaction time. The annual fee depends on kind and scope of the system and will be calculated in percent of its net list price. A service contract becomes due after the guarantee expired. On request we will submit you our quotation.

A routine maintenance includes all components of the system, which are stipulated in the contract as well as the annual calibration. Spare parts are calculated separately. The software only can be maintained and updated if it is an Optronik product and was installed on the PC according to the Optronik prescriptions and if it is running under operation system recommended by Optronik GmbH. Software extensions desired by the customer are not subject of a software update and are not subject of a maintenance contract. Foreign software and its influence on Optronik products cannot be subject to Optronik service.

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ECE Test training in cooperation with accredited test laboratory

Optionally, there can be performed a training in cooperation with a test laboratory accredited according to ISO17025. This training includes theory of ECE regulations, special issues, new developments in standardization as well as practical test with a goniophotometer system and related accessories. This training can be optionally performed at the customer’s site or at the Optronik facility in Berlin.

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Test of conformity according to the recommendations of the GTB

Optionally, there can be performed a conformity test according to GTB photometry accuracy guideline in cooperation with a test laboratory accredited according to ISO17025. When performed on the installation place, there can be issued a conformity certificate stating that the installation conforms to the photometry accuracy guidelines of the GTB to perform photometric test according to ECE regulations.

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Custom Development

Optronik welcomes inquiries for the design and manufacture of custom optical radiation measurement and test systems. Experienced research and development engineers work closely with our customers to provide the highest level of product development, applications and technical support. Customer focus, quality, innovation and excellence drive our culture.

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Calibration

The PTB and other regulations recommend checking the calibration of photometers annually. Optronik offers bring-in calibrations of photometers, spectrophotometers, power supplies. Such calibrations are performed with PTB traceable calibration sources on a photometer bench and DKD approved measurement instruments tools such as multimeters. In addition, the company also offers on-site calibration services for larger systems performed right at the customer’s factory. To get a quotation, please contact info@optronik.de.